Refund & Return Policy
At The Loyal Kind, we want you to love your purchase. If you’re not fully satisfied, here’s how returns and refunds work:
Eligibility
- Returns are accepted within 10 days of delivery.
- Items must be unused and in original condition with tags.
- Sale/discounted items are final sale and cannot be returned.
Non-Returnable Items
- Customized or personalized products
- Gift cards
- Final sale items
Process
To start a return:
- Email us at theloyalkindsupport@gmail.com with your order number.
- We’ll provide return instructions.
- Once approved, ship the item back at your own cost.
Refunds
- Refunds will be issued to your original payment method within 5–10 business days after we receive your return.
- Shipping fees are non-refundable.
Exchanges
- We currently do not offer direct exchanges. If you want a different color or design, please place a new order.
Damaged or Defective Items
- If your order arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
Contact Us
- For any return/refund inquiries, please email:
📧 theloyalkindsupport@gmail.com